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Switching from a chat platform like Slack or Discord to a forum isn’t as simple as shifting to a new messaging app. Forums slow the pace and change how people participate. Don’t treat your forum like a chat room—recognize it’s a new, more deliberate way to build community.
Most enterprise communities are optimised for engagement. But what if engagement is the problem? Here’s what happened when we added friction to a client’s community — and why the results surprised everyone.
A community platform migration is a major strategic decision masquerading as a technical one. Too often, organisations focus on replicating what they have instead of building the experience needed for the future. Here’s how to treat your migration as the strategy project it really is.
Don’t let content accumulate indefinitely in your community. Undertake a proper knowledge audit and archive the vast majority of it.
There’s a lot of conflicting advice about the future of communities. So let’s review the major trends, the five major strategic options, and how to decide which you should select.
How we help clients solve one of the most common challenges facing owners of large, mature communities
(and why the most common advice is misguided!)
If your community doesn’t appear in support search results, both your customers and your community are losing out.
AI is finally moving beyond pilots in enterprise communities. As major platforms roll out real features, clear patterns are emerging in how AI is actually being used—and where the real value (and risk) lies next.
AI is finally moving beyond pilots in enterprise communities. As major platforms roll out real features, clear patterns are emerging in how AI is actually being used—and where the real value (and risk) lies next.
