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Discourse is the best discussion platform I review in this series, with a 9 out of 10 for discussions and an 8 for both AI and moderation. Here is where it is best in class, where it falls down, and the one thing you have to get right if you move to it.
Khoros still has one of the strongest feature sets in the market. So why would I tell most teams on it to leave? An honest 2026 review of the product, the company behind it, and what to do next.
Higher Logic Vanilla drifted for a couple of years after its acquisition. It is now, in my view, one of the top two all-round enterprise community platforms. Here is an honest review of where it is strong, where it still falls short, and who should buy it.
An 11-year cohort study of 86 community pros, plus five years of CMX industry data, on whether community is a viable long-term career.
We need to stop comparing platforms by features and start comparing them by functionality. This tool might help
Sephora’s closure of its forums isn’t just sad news; it’s a clear signal that the strategies that built thriving brand communities in the 2010s don’t work in 2026. The Community Everywhere wave is here.
After hundreds of UX sessions watching members navigate enterprise communities, I keep seeing the same seven design defaults — homepages built by platform vendors, not designed for members. Here’s what a modern enterprise community homepage should look like instead.
Most community migrations underdeliver because of poor processes — not poor platforms. Here are the six processes that determine whether your migration succeeds or disappoints within six months.
Switching from a chat platform like Slack or Discord to a forum isn’t as simple as shifting to a new messaging app. Forums slow the pace and change how people participate. Don’t treat your forum like a chat room—recognize it’s a new, more deliberate way to build community.
