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Author: Richard Millington

Khoros in 2026: An Honest Review (And Why I’d Leave)

Khoros still has one of the strongest feature sets in the market. So why would I tell most teams on it to leave? An honest 2026 review of the product, the company behind it, and what to do next.

Higher Logic Vanilla: An Honest Review

Higher Logic Vanilla drifted for a couple of years after its acquisition. It is now, in my view, one of the top two all-round enterprise community platforms. Here is an honest review of where it is strong, where it still falls short, and who should buy it.

Is Community a Dead-End Career?

An 11-year cohort study of 86 community pros, plus five years of CMX industry data, on whether community is a viable long-term career.

The Way We Compare Community Platforms Is Broken (new tool)

We need to stop comparing platforms by features and start comparing them by functionality. This tool might help

You Can’t Fight The Tide: Why Sephora Closed The Most Totemic Brand Community Of The 2010s

Sephora’s closure of its forums isn’t just sad news; it’s a clear signal that the strategies that built thriving brand communities in the 2010s don’t work in 2026. The Community Everywhere wave is here.

Stop Letting Defaults Dictate Your Community’s Design

After hundreds of UX sessions watching members navigate enterprise communities, I keep seeing the same seven design defaults — homepages built by platform vendors, not designed for members. Here’s what a modern enterprise community homepage should look like instead.

Read This Before Your Next Community Migration

How FeverBee executes community migration projects — the six processes that determine whether your migration succeeds.

Most community migrations underdeliver because of poor processes — not poor platforms. Here are the six processes that determine whether your migration succeeds or disappoints within six months.

Moving From Slack/Discord To A Forum: Don’t Make The Most Common Mistake

Switching from a chat platform like Slack or Discord to a forum isn’t as simple as shifting to a new messaging app. Forums slow the pace and change how people participate. Don’t treat your forum like a chat room—recognize it’s a new, more deliberate way to build community.

It’s Time To Add Friction (And What Happened When We Did)

Most enterprise communities are optimised for engagement. But what if engagement is the problem? Here’s what happened when we added friction to a client’s community — and why the results surprised everyone.

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