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Author: Richard Millington

Headless Communities Are Here: What Does That Mean?

Members are starting to use AI assistants to get answers from a community without ever visiting it. Here is what headless communities mean for gamification, superusers, measurement and platform selection.

Measuring call deflection has held communities back for years. Let’s use this instead.

Call deflection metrics produce big numbers few executives trust, and AI search is making them worse. A better measure: how many more customer questions can be answered because of the community.

We Need To Do Much Better At Deploying Customer Expertise

Most enterprise communities create far more value than they capture. Here are the five levels of integrating community knowledge with support, AI, education and customer success, and why each one matters for retention.

How Do The Top 13 Community Platforms Compare?

Our analysis of the top 13 community platforms is now available. The FeverBee Buzz Report 2026 evaluates each platform against nine platform capabilities, plus customer experience and vendor trajectory.

Should You Build Your Community On Gradual?

Gradual is the newest platform in our 2026 series, built around events and content instead of an old forum, and the best-looking of the lot. A capable upgrade on Circle, strong on events, courses, gamification and design, with real gaps in ideation, AI and analytics. A full review against the same nine-capability scorecard.

The Rise of Community Marketing

Community marketing is on the rise. Our new free strategic briefing explains what it is, the three main types, and how to prove its value.

So, You’ve Inherited a Community: Three Big Decisions

You’ve inherited a community you didn’t build. Before you redesign, replatform, or shut it down, here’s the evidence-based way to work out what you’ve actually got, in three questions, then make the one strategic decision that follows.

Should You Build Your Community On Higher Logic Thrive?

Higher Logic Thrive isn’t the narrow association platform its reputation suggests. It’s the widest all-in-one community platform in this series, with community, marketing, AI, learning and events in one place. A 2026 review against the same nine-capability scorecard.

Community Platform Overage Fees Are Becoming A Big Problem

Overage invoices from community platforms are rarely a billing error. They’re bot traffic, and increasingly dark bots that fake being human to get onto your bill. Here’s how to prove it and fix it in the contract.

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