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Technology & Transformation

Community Platforms Are Evolving Faster Than Ever.

Don’t be left behind on outdated, legacy platforms that undermine your customer engagement efforts.

FeverBee offers independent guidance to select, build, and optimise your technology stack.

How can we help? See our services

Your Community Platform Is One Part Of A Bigger Stack

It has to work with the tools you control, like your knowledge base, support desk, CRM and AI, and with the channels you can only listen to and measure, like Reddit, Discord and social media.

We help you choose, connect and get the most from all of them.

Tools you control Channels you listen to and measure

Knowledge baseSocial listeningSupport deskRedditCRM & customer dataDiscord & SlackEvents & webinarsLinkedIn & XEmail & automationYouTube & review sitesAI & searchAnalytics & surveysCommunity platform

Research And Results

Independent platform research, and what clients gained from getting the technology right.

13enterprise community platforms independently comparedFeverBee research
9capability areas each platform is assessed againstFeverBee research
+41%weekly visitors in six monthsVorwerk
160%increase in participationExperience redesign

See the case studies

Before You Decide On Your Platform, Read Our Reviews.

We’ve evaluated the leading enterprise community platforms against a 13-point criteria. You can watch the series on YouTube below.

Gradual

Higher Logic Thrive

Gainsight CC

Discourse

Khoros

Higher Logic Vanilla

See the full playlist on YouTube →

We Help Clients Build The Right Technology Stack

We combine independent platform research, technical evaluation and community expertise to help organisations make better technology decisions and manage complex transformations.

Project

Platform Selection

Find the platform that best meets your unique requirements.

We will help you build your requirements, assess competing solutions, understand the trade-offs, and select the right platform for your experience.

Ask about this service

Project

Platform Migration and Transformation

Get the transition to a better platform right the first time.

We will help you plan the migration, coordinate with your stakeholders, establish the requirements, manage the risks, and implement the new experience.

Ask about this service

Project

Platform Optimisation

Get the most from your platform investments.

We will evaluate your existing customer experiences against our criteria and your objectives. Identify key areas of improvement and prioritise them to have the biggest impact.

Ask about this service

Project

Technology Strategy and Governance

Gain alignment around the right technology strategy for the present and the future.

We will help you build alignment around a common set of technology goals, requirements, and governance processes, and future-proof your experience.

Ask about this service

What Clients Say

Manuel OliveiraPipedrive- Community Manager

FeverBee really went into the data, identifying trends, researching what our members responded to, helping us move to a new platform. FeverBee also helped us a lot with actually looking into what we were doing, providing insights, and creating a detailed plan for us

Rebecca HoughtonMicrosoft- Community Support Strategy Lead

FeverBee was really able to get data, benchmark the experiences and platform we had and really focus on the areas which were able to give us the best impact. This was incredibly helpful to drive return on investment, impact, and improving the customer experience we’re trying to offer.

Jessica CollinsElectronic Arts- Sr. Product Manager, Community

Rather than handing us a generic strategy, they took the time to understand our players, internal teams, platform ecosystem, and business and regulatory constraints, and helped us translate that complexity into a focused set of strategic choices and recommendations that got immediate buy-in from our Exec Leadership Team.

Related Services

Customer Knowledge & AI Customer Connections & Commercial Impact

Let's Build Your Customer Technology Stack

Discover how we’ve helped 370+ organisations build their communities over the last 16 years.

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