External Privacy Notice
Last Updated: April 7, 2023
1. Who we are and what we do
Who we are
We are FeverBee Limited (“FeverBee”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 07342822 and we are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”) in relation to our processing of Personal Data under registration number ZB413627.
What we do
We are a community strategy and consultancy service that supports organisations to develop a community strategy, design their community, and train their team to a world-class standard. We are committed to protecting the privacy and security of the Personal Data we process about you.
Controller
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
2. Purpose of this privacy notice
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we use it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘Contact Us’ section.
3. Who this privacy notice applies to
This privacy notice applies to you if you:
1. visit our website
2. are a registered member of our community
3. complete a new online registration
4. engage with or share information with other community members
5. make an enquiry about our service
6. sign up to and/or purchase our webinars, training, and other resources
7. subscribe to our blog posts
8. are a member of our business client community
9. sign up to receive newsletters and/or other promotional communications from us
4. What Personal Data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.
5. Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you.
We process all information you give us, either through our website https://www.feverbee.com or by corresponding with us by telephone, email or otherwise. This includes information you provide when you use our website, register to use our community platform, complete an online form or from other social media functions linked to our website or when you contact us for enquires or concerns.
Where you are a FeverBee Community Member
We may process the following information when you register to be a community member or sign up to and/or purchase our resources:
· Name
· Email address
· Other contact details
· Online identifiers
· Photographs
· Any extra information you choose to tell us about you
Where you are a Business Client
We may process the following information about your employees or community members following an enquiry for our consultancy services:
· Name
· Address
· Email Address
· Company Name
· Job Title
· Phone Number
· Online identifiers
· Video images
6. How we collect your Personal Data
We collect most of the Personal Data directly from you in person, by telephone, text, or email and/or via our website.
Where you are a FeverBee Community Member
Where you are part of our FeverBee Community, we may also collect information:
· From third party social websites such as Discourse
Where you are a Business client
Where you are a Business client, we may collect information:
· From reputable companies who provide lead generation contact lists
· From publicly available sources such as social medial platforms
· From other individuals you know, referring you to us
7. Cookies
We use cookies on our website, this helps us to provide you with the best experience when you browse our website and also allows us to improve our website and understand how you interact with us.
For detailed information on these cookies, the way we use them, your rights and choices about cookies, and the purposes for which we use them, please see our Cookie Policy.
8. Purposes and lawful bases for which we use personal data
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:
Purpose of Processing | Lawful Basis |
Community Membership Registration | 1. Performance of Contract 2. Consent |
To help us maintain and provide you with our services | 1. Performance of Contract 2. Consent |
To help us maintain and provide you with resources | 1. Performance of Contract 2. Consent |
To contact you with details of changes to services you are receiving | 1. Performance of contract 2. Consent |
Improving our website/platform and the overall user experience | It is in our Legitimate Interest to allow analytics and search engine providers to help improve and optimise our website |
Managing FeverBee Community Database | It is in our Legitimate Interest to manage the community members database |
Conducting interviews and surveys on behalf of our business clients | Consent |
To send you newsletters and other promotional material we think might be suitable for you unless you tell us not to | Consent |
Responding to correspondence from you | 1. Performance of Contract 2. It is in our Legitimate Interest to respond to enquiries made by telephone, email, through our social channels or any other means |
Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
9. Sharing your Personal Data
We may also disclose your information to third parties in connection with other purposes set out in this policy. These third parties may include:
· business partners, suppliers and sub-contractors who may process information on our behalf
· analytics and search engine providers
· advertisers, social media platforms, and advertising networks
· It services providers
Where we are under a legal or regulatory duty to do so, we may disclose your details to the police, regulatory bodies or legal advisors, and/or; where we consider necessary to protect the rights, property or safety of FeverBee, its personnel, users or others.
10. International Transfers
Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our service to you may be based outside the UK or they use organisations based outside of the UK or have servers based outside the UK.We will only transfer your personal information from countries in the UK or EU/EEA to countries outside of the UK or EU/EEA where:
- the transfer is to a country (or an international organisation) that the UK government/European Commission has determined ensures an adequate level of protection (“Adequacy”);
- an International Data Transfer Agreement (IDTA) or Standard Contractual Clauses adopted by the UK Government or European Commission (whichever is applicable) have been put in place between the entity in the UK or EU/EEA and the entity located outside the UK or EU/EEA;
- binding corporate rules have been implemented, where applicable; or where the transfer is otherwise permitted by the law.
11. How long we keep your personal data
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and deal with complaints and claims.
At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and organisation planning.
12. Security of your personal data
We have implemented appropriate technical and organisational measures to safeguard your personal data and protect it from accidental or unlawful destruction, loss or alteration and from unauthorised disclosure or access.
In addition to the technical and organisational measures we have put in place, there are a number of simple things you can do in order to further protect your personal information, such as:
· Never share a One Time Passcode (OTP).
· Never enter your details after clicking on a link in an email or text message.
· Always send confidential information by encrypted email where possible this reduces the risk of interception.
· If you’re logged into any online service do not leave your computer unattended.
· Close down your internet browser once you’ve logged off.
· Never download software or let anyone log on to your computer or devices remotely, during or after a cold call.
Secure Online Services
You can easily identify secure websites by looking at the address in the top of your browser which will begin https:// rather than http://.
13. Your rights and how to complain
You have certain rights in relation to the processing of your Personal Data, including to:
· Right to be informed. You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
· Right of access (commonly known as a “Subject Access Request”). You have the right to receive a copy of the Personal Data we hold about you.
· Right to rectification. You have the right to have any incomplete or inaccurate information we hold about you corrected.
· Right to erasure (commonly known as the right to be forgotten). You have the right to ask us to delete your Personal Data.
· Right to object to processing. You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
· Right to restrict processing. You have the right to restrict our use of your Personal Data.
· Right to portability. You have the right to ask us to transfer your Personal Data to another party.
· Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
· Right to withdraw consent. If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
· Right to lodge a complaint. You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at: Contact us | ICO Or by telephone on 0303 123 1113
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
14. Children’s Privacy
We do not offer our products and services to children and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are a child, you must have your parent’s permission to use our services. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.
15. How to contact us and our Data Protection Officer
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:
Flat 21, 6 Waleorde Road
Southwark, London
SE17 1GG
Email: privacy@feverbee.com
Contact: +44 (0)7763831931
We have also appointed a Data Protection Officer (“DPO”). Our DPO is Evalian Limited and can be contacted as follows:
Evalian Limited
West Lodge
Leylands Farm
1 Nobs Crook, Colden Common
Winchester
Hamphire
SO21 1TH
Email: dpo@evalian.co.uk
Contact: 03330 500 111
Please mark your communications FAO the ‘Data Protection Officer’.
16. Changes to this privacy notice
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.
Last modified April 7, 2023
