Most onboarding fails due to clutter. Simplify navigation, remove noise, and focus on personal outreach, events, and digest emails for real impact.

Most onboarding fails due to clutter. Simplify navigation, remove noise, and focus on personal outreach, events, and digest emails for real impact.
Most community teams overestimate their importance. Members want quick answers, not deeper engagement. If your community isn’t thriving, it’s time to rethink your assumptions.
Enterprise community platforms cost hundreds of thousands of dollars. Do you really need to spend that much money when inexpensive options exist?
Outdated discussions become a bigger problem over time. Create a process to archive low-value discussions, update key ones with fresh insights and clearly label older posts with warnings about their age.
Most community content fails due to poor design, low relevance, and lack of engagement. Instead of churning out uninspired posts, focus on authentic, member-driven content with compelling hooks and optimises for modern publishing formats
You might have been reading our site for a long without knowing what we do. Let’s go through how we actually work with clients.
Discover the new hierarchy of needs for everyone building a brand community. There are four needs you have to satisfy.
There are plenty of ways of measuring community ROI – some more valid than others. Let’s rank these from the most to least credible.
We surveyed 1400 people to find out what they really wanted from their communities. The results showed a big divide in who engages, how they engage, and the impact they get from engaging in communities.