Your Customers Know More Than You Think.

Rather than handing us a generic strategy, they took the time to understand our players, internal teams, platform ecosystem, and business and regulatory constraints, and helped us translate that complexity into a focused set of strategic choices and recommendations that got immediate buy-in from our Exec Leadership Team.

FeverBee is an investment that’s well worth your ROI. The relationships and insights are things you can take action on and are really worth it. If you want to deliver the best you can for your community, FeverBee can give you a clear plan to do that. [...] FeverBee has a track record of success.

FeverBee was really able to get data, benchmark the experiences and platform we had and really focus on the areas which were able to give us the best impact. This was incredibly helpful to drive return on investment, impact, and improving the customer experience we’re trying to offer.

What really distinguishes FeverBee is their focus on the psychology of behaviour and their data. FeverBee is very data-driven. And when you combine those things together it’s a very powerful way to solve your problems and have a really successful community.

We just completed our workshop with FeverBee. People got really excited. FeverBee helped us all get connected and using the same methodology. While others can be high-level and very abstract, we knew FeverBee would deliver a very pragmatic, detailed, approach.

FeverBee really went into the data, identifying trends, researching what our members responded to, helping us move to a new platform. FeverBee also helped us a lot with actually looking into what we were doing, providing insights, and creating a detailed plan for us

FeverBee helped us develop a rock-solid ROI for the activity that was happening in our community. FeverBee put together analysed the value of alumni spending time in our community and put a value to each specific behaviour they were doing.

Following FeverBee’s strategy we have thousands of answered questions, a 100% answer rate, a 35% deflection rate - which is excellent! And millions of dollars of savings for our support team. Our goal is to provide an effortless support experience, which we absolutely have done. Thank you FeverBee!

What I liked about FeverBee’s work was that it was so community oriented and specific. We looked at the project from two layers; a strategic layer thinking about the different communities and potentially integrating them, and the tactical level. Each community was optimized in different ways. The fact that FeverBee provided both prospects was a tremendous strength.

FeverBee exceeded our expectations. They helped us understand our pain points, but also the places we thrive when it comes to how our community operates. And additionally, FeverBee really proved its value. They worked for three months and provided the work I couldn’t do in a calendar year.

I chose to work with FeverBee after researching multiple consulting companies because they are extremely data-driven. I really wanted to work with them. And they are wonderful people, they take the time to understand the company, the members, and the unique dynamics that each community has.

I found working with FeverBee really easy. They had a refined process and never felt anything was off track. Just look at the quality of content they produce. You’ll be comfortable knowing you’re in good hands.

I was really happy with what FeverBee did for us. When we wanted to calculate the ROI of our community accurately, FeverBee helped develop a bespoke formula for us that was precise, easy to understand, and something we rolled out internally.

FeverBee know community building inside out. Rich created bespoke training for our community journalists two years in a row, encouraging them to think more from the user's perspective, understand members' motivations and better serve their needs. The latest session sparked lots of practical, creative ideas that we're excited to implement.