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Community Strategy

We help clients launch and improve the performance of communities by developing strategies which combine best practices in psychology, user experience, and business strategy. Our approach is data-driven, systematic, and has a clear track record of success.

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Ensure Your Community Follows Best Practices

We make sure our clients are following best practices in every aspect of their community. We help our clients understand where they are today and help them track progress over time. 

We Take A Different Approach To Building Communities

We take a different approach to building communities. We believe in research, not assumptions. Data, not guesswork. And we put the psychology before the technology. Since 2010, our approach has helped 300+ organisations develop thriving communities. Even in the most challenging environments we’ve helped customers, members, and employees, help one another. Our mission is to help great organisations build indispensable community. 

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Data-Driven

Data lies at the core of everything we do. We help our clients analyse the health and impact of their communities to make data-driven decisions to improve community performance.

Collaborative

We partner with our clients to develop a community strategy aligned with their goals and unique challenges. We build understanding and support for communities within every organization we work with.

Process-Oriented

We believe great processes deliver great outcomes. We help clients build best-in-class community operations systems to improve community performance.

Actionable

We provide our clients with specific, tactical, recommendations to support every strategy we develop. Our team has deep domain knowledge in community management, technology, and data which lets us engage deeply within every community project.

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What Our Clients say

"Evolving from reactive to proactive community management was a huge challenge for us, so Feverbee developed a dedicated training program and is providing ongoing support to our community managers. We benefited massively from its well-structured, science-proven approach to community strategy building."
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60%

from the average being 20 new recipes published per country per month, it’s now around 50 per month but still fluctuates due to seasons,
competitions and recipe events.

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What Our Clients say

Rebecca Houghton - Community Support Strategy Lead
FeverBee was really able to get data, benchmark the experiences and platform we had and really focus on the areas which were able to give us the best impact. This was incredibly helpful to drive return on investment, impact, and improving the customer experience we’re trying to offer.
Brian KlingAlign Technologies- Associate Director
What really distinguishes FeverBee is their focus on the psychology of behaviour and their data. FeverBee is very data-driven. And when you combine those things together it’s a very powerful way to solve your problems and have a really successful community.
Chris CataniaEsri- Head of Community
FeverBee is an investment that’s well worth your ROI. The relationships and insights are things you can take action on and are really worth it. If you want to deliver the best you can for your community, FeverBee can give you a clear plan to do that. [...] FeverBee has a track record of success.
Ed GiansanteWix- Head of Community
We just completed our workshop with FeverBee. People got really excited. FeverBee helped us all get connected and using the same methodology. While others can be high-level and very abstract, we knew FeverBee would deliver a very pragmatic, detailed, approach.
Manuel OliveiraPipedrive- Community Manager
FeverBee really went into the data, identifying trends, researching what our members responded to, helping us move to a new platform. FeverBee also helped us a lot with actually looking into what we were doing, providing insights, and creating a detailed plan for us
Georgina DonahuePragmatic Institute- Director of Community
FeverBee helped us develop a rock-solid ROI for the activity that was happening in our community. FeverBee put together analysed the value of alumni spending time in our community and put a value to each specific behaviour they were doing.
Genevieve Bouchard & Erik RuttenGeotab
Following FeverBee’s strategy we have thousands of answered questions, a 100% answer rate, a 35% deflection rate - which is excellent! And millions of dollars of savings for our support team. Our goal is to provide an effortless support experience, which we absolutely have done. Thank you FeverBee!
Marshall CooperChief Executive Group- CEO
What I liked about FeverBee’s work was that it was so community oriented and specific. We looked at the project from two layers; a strategic layer thinking about the different communities and potentially integrating them, and the tactical level. Each community was optimized in different ways. The fact that FeverBee provided both prospects was a tremendous strength.
Kenzie FarisStronger U-Community and Social Media, Marketing Manager
FeverBee exceeded our expectations. They helped us understand our pain points, but also the places we thrive when it comes to how our community operates. And additionally, FeverBee really proved its value. They worked for three months and provided the work I couldn’t do in a calendar year.
Kate TelgeTONAL- Senior Community Manager
I chose to work with FeverBee after researching multiple consulting companies because they are extremely data-driven. I really wanted to work with them. And they are wonderful people, they take the time to understand the company, the members, and the unique dynamics that each community has.
Hesh FekryCXL- Head of Product
I found working with FeverBee really easy. They had a refined process and never felt anything was off track. Just look at the quality of content they produce. You’ll be comfortable knowing you’re in good hands.
Sylwia GaniecSAP- Community Strategist
I was really happy with what FeverBee did for us. When we wanted to calculate the ROI of our community accurately, FeverBee helped develop a bespoke formula for us that was precise, easy to understand, and something we rolled out internally.

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