Your community is providing you with a torrent of powerful insights every single day. However, too often this data goes to waste. Many organisations don’t know what metrics to track or how to analyse them to benefit from useful insights. We believe data lies at the core of community decision-making. We will help you get all the data you need to know exactly what your members want, prove the value of your community, and make the right decisions about your community
Measure Community Value and ROI
We can measure the impact of your community on key business metrics. We can show you how community has impacted things like sales, retention, and net promoter score. We even have our own metrics designed specifically for community.
Benchmarking a community against best practices and/or competitors.
Get a detailed evaluation of your own community’s performance and how you compare against ‘best in class’ practices and your fiercest competitors. We can use this data to prioritise your plans to achieve your community goals. You can learn more about this here.
Optimise Your Community Roadmap
Our community consultants undertake comprehensive member research and participate in detailed UX testing to identify the key platform paint points and the primary needs of members. We can use this data to help you optimise your technology roadmap.
Discover Remarkable Insights
We can use our statistical techniques and experience to harness remarkable trends and insights for your community. For almost any question you want to answer, we can use insights harnessed from the community to resolve it.