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Testimonials

Chris Wagnar

"Evolving from reactive to proactive community management was a huge challenge for us, so Feverbee developed a dedicated training program and is providing ongoing support to our community managers. We benefited massively from its well-structured, science-proven approach to community strategy building."

Jessica CollinsElectronic Arts- Sr. Product Manager, Community

FeverBee’s work genuinely lit a fire under us. It gave our team the clarity and confidence to begin a major transformation of our owned community ecosystem. FeverBee were thoughtful, collaborative, and willing to challenge us when needed, while still ensuring the strategy felt grounded in EA’s realities.

Chris CataniaEsri- Head of Community

FeverBee's AI Ready Communities program was instrumental in validating and refining our AI strategy. The guidance on authority and freshness signals, the opportunity to better understand the distinctions between LLM and RAG optimization, and the readiness diagnostics frameworks and tools have provided actionable insights we can immediately apply. Just as valuable has been the opportunity to learn from other organizations in the cohort, helping us benchmark our progress and evolve our Community + AI framework with greater confidence.

Daniele BozziPersonio

Getting our community ready for AI felt like a huge, vague (perhaps even impossible) project before starting this journey. Richard broke it down into clear dimensions we could actually assess and act on, one week at a time. The sessions were very practical: the most valuable element for me was the several interactive tools he prepared each week. We used them on our own real data, so I was applying what I learned to our actual community in real time, not just in theory. I'd sign up again in a heartbeat.

Joanna BuchmeyerJamf- Senior Community Specialist, User Groups

This course helped me go from being overwhelmed about how to understand if our community was AI ready, to leading the team on an AI readiness project. Our team now has a firm grip on our AI readiness, and a path to maintain it for the future. The course was really useful in breaking down all of the relevant, related concepts for me to get a clear understanding.

Mitch GordonJamf

The course content and the attendees are what made this experience fantastic for me. There was a great framework for success around what we wanted to accomplish, along with incredible people to connect with who were on the same journey. The connections with others in the industry were almost worth the course on their own! Everyone was open and honest about where they are and what struggles they were facing. It was great to learn from those shared experiences and hear about the hiccups others encountered.

Rebecca Houghton Microsoft - Community Support Strategy Lead
FeverBee was really able to get data, benchmark the experiences and platform we had and really focus on the areas which were able to give us the best impact. This was incredibly helpful to drive return on investment, impact, and improving the customer experience we’re trying to offer.
Brian KlingAlign Technologies- Associate Director
What really distinguishes FeverBee is their focus on the psychology of behaviour and their data. FeverBee is very data-driven. And when you combine those things together it’s a very powerful way to solve your problems and have a really successful community.
Chris CataniaEsri- Head of Community
FeverBee is an investment that’s well worth your ROI. The relationships and insights are things you can take action on and are really worth it. If you want to deliver the best you can for your community, FeverBee can give you a clear plan to do that. [...] FeverBee has a track record of success.
Ed GiansanteWix- Head of Community
We just completed our workshop with FeverBee. People got really excited. FeverBee helped us all get connected and using the same methodology. While others can be high-level and very abstract, we knew FeverBee would deliver a very pragmatic, detailed, approach.
Manuel OliveiraPipedrive- Community Manager
FeverBee really went into the data, identifying trends, researching what our members responded to, helping us move to a new platform. FeverBee also helped us a lot with actually looking into what we were doing, providing insights, and creating a detailed plan for us
Georgina DonahuePragmatic Institute- Director of Community
FeverBee helped us develop a rock-solid ROI for the activity that was happening in our community. FeverBee put together analysed the value of alumni spending time in our community and put a value to each specific behaviour they were doing.
Genevieve Bouchard & Erik RuttenGeotab
Following FeverBee’s strategy we have thousands of answered questions, a 100% answer rate, a 35% deflection rate - which is excellent! And millions of dollars of savings for our support team. Our goal is to provide an effortless support experience, which we absolutely have done. Thank you FeverBee!
Marshall CooperChief Executive Group- CEO
What I liked about FeverBee’s work was that it was so community oriented and specific. We looked at the project from two layers; a strategic layer thinking about the different communities and potentially integrating them, and the tactical level. Each community was optimized in different ways. The fact that FeverBee provided both prospects was a tremendous strength.
Kenzie FarisStronger U-Community and Social Media, Marketing Manager
FeverBee exceeded our expectations. They helped us understand our pain points, but also the places we thrive when it comes to how our community operates. And additionally, FeverBee really proved its value. They worked for three months and provided the work I couldn’t do in a calendar year.
Kate TelgeTONAL- Senior Community Manager
I chose to work with FeverBee after researching multiple consulting companies because they are extremely data-driven. I really wanted to work with them. And they are wonderful people, they take the time to understand the company, the members, and the unique dynamics that each community has.
Hesh FekryCXL- Head of Product
I found working with FeverBee really easy. They had a refined process and never felt anything was off track. Just look at the quality of content they produce. You’ll be comfortable knowing you’re in good hands.
Sylwia GaniecSAP- Community Strategist
I was really happy with what FeverBee did for us. When we wanted to calculate the ROI of our community accurately, FeverBee helped develop a bespoke formula for us that was precise, easy to understand, and something we rolled out internally.
Philippa Law

FeverBee know community building inside out. Rich created bespoke training for our community journalists two years in a row, encouraging them to think more from the user's perspective, understand members' motivations and better serve their needs. The latest session sparked lots of practical, creative ideas that we're excited to implement.

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