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What we did, what changed, and what it was worth. These are the results our clients let us publish.
saved in support costs
support calls deflected
member retention
superuser participation
A support community built from zero: strategy, platform, and launch. Named among the most significant events in the company’s 20-year history.
in cost savings · 95% answer rate
One community model rolled out across markets, languages, and teams without losing what made it work.
A thriving professional community for one of the world’s most important standards organisations.
Member research showed why people left. Fixing the journey tripled how many stayed.
member retention
Psychology-led changes to the experience more than doubled active participation that mattered to the business.
increase in participation
A redesigned superuser program that gave top members real reasons to contribute.
superuser participation
“FeverBee is an investment that’s well worth your ROI. If you want to deliver the best you can for your community, FeverBee can give you a clear plan to do that. FeverBee has a track record of success.”
Chris Catania, Head of Community, Esri
Tell us where your community is stuck. We’ll tell you honestly whether we can help.