Month: July 2019

An important part of our work is summarising the entire community in a single value sentence. Because you only get a sentence to tell your

It doesn’t make sense to keep a community on life-support. If, after a year, there’s no activity unless you initiate and start the discussions, create

Customizations can simultaneously make your community unique and costly. Yet, every customization you add to a community website is also a liability. It’s something you

In 6 weeks time, I’m hosting a different kind of community workshop. This is a workshop for those of you whom: Have been running communities

Too many communities don’t have a name. They’re simply ‘community’ (or, worse, “discussions/topics”). It’s like calling your business ‘business’. Typically these ‘default names’ reflect a

The typical approach to growing a community is to hope members drift in through search, referral traffic from the website, or sheer luck. Sometimes it

Our larger projects typically involve building complex communities for multiple audiences; users of the product, resellers, consultants, partners etc… One approach to these communities is

Too many organizations only come up with one, single, risky, all-encompassing idea for a community. This typically means: ‘we’re going to build a community for

Two approaches to improving a community. The first is to come up with new strategies, ideas, and tactics which will bring you closer to the