In a support community, the community manager shouldn’t be dealing with spam or regurgitating information from one place (published product information) to members of the
In a support community, the community manager shouldn’t be dealing with spam or regurgitating information from one place (published product information) to members of the
A tale of two stories from clients in the past few months. One had achieved organization-wide internal support. The other hadn’t. The client that didn’t
iTunes crashed any time I tried to download a purchased song. I filed a support ticket and contacted Apple. The account rep sent me a
The biggest wins in community management are not ‘sparks of genius’ moments you will have in the shower. The biggest wins come from following and refining
It took you about two seconds to notice every headline and description has been chopped off. The community team are so used to the problem
This drives me crazy. The very top section of your community is the first thing every member sees every time they visit your community. This
A friend spotted this in the changing rooms at Gap. This is a classic example of a brand not thinking strategically about its community efforts.
Spend a few minutes to read this article. A lot of sites are about matchmaking. A buyer/seller/recruiter/expert/someone wanting to get noticed is looking for the
Try some member completion exercises. Reach out to 10 members of your community. Ask them about challenges they have faced in the last week. Then