It’s easy to get confused. Here’s a simple cheat-sheet. Goals This is the direct value your organization gets from the community. e.g. Increased customer satisfaction
It’s easy to get confused. Here’s a simple cheat-sheet. Goals This is the direct value your organization gets from the community. e.g. Increased customer satisfaction
“We’re hoping members will refer others” Sentences like these come up often. Hope doesn’t make for a good strategy. Far better to provide a mechanism
For most organizations today, this is the best of all three worlds. The forum is for responses to new and unique questions. The knowledge area
I want to spend the next few weeks talking about strategy. We often have the entirely wrong idea about what strategy is and how we