Month: November 2016

The No Child Left Behind Act essentially punished failure. Data was collected from every school, universal standards were established, schools that didn’t meet the standards

I am incredibly proud, excited (and slightly anxious) today to launch our Strategic Community Management resource. This resource includes 40k+ words of advice, case studies,

Having a newcomer thread on a customer support community doesn’t usually work well. Neither does asking members how they’re doing, what their average day is

Salesforce has sponsored each of you with access to our Strategic Community Management templates. This means you can now download our full set of strategic

Understand the people ‘in the scene’ most want to be seen. They show up to most events, they participate in every discussion, they proactively go

Today we are opening enrollment for our Strategic Community Management program. Our goal is to help you and your team apply strategic thinking to every

To do a few things extremely well you would need to stop doing most of the things you’re doing today. This is the entire purpose

Most community strategies are a collection of tactics bundled together from books, blogs and conferences. They try to help you do what you’re doing better.

The challenges are quite predictable: 1) Rising levels of spam and abuse. As an online community grows, you will encounter more incidents of spam and