Month: April 2008
David Maister points out a satisfaction guarantee I love:
"If you’re interested in seeing whether we are right for you and your team, try us on a matter. What separates us from our competitors is that you have our value promise on every invoice. If you don’t think we’re worth the amount you agreed to pay, you make whatever adjustment you think is necessary. If your other firms don’t walk that walk, it’s time to try Valorem.”
Can this be taken further? "Pay as much as you think we’re worth."
If you like the work you’ll have to pay enough to retain the firm, otherwise other clients will buy their time. In effect, clients could bid for the agency’s time.
…if the Agency is good enough.
Who’s feeling brave?
Chris Bogan has an interesting post about what Social Media Experts should know (I’m sure the potential search ranking for Social Media Expert wont hurt).
What seems to be missing here, more than anything else, is:
1) How to convince others that Social Media is worth the effort, especially when it might take much longer to see the fruits of your efforts compared with a more traditional marketing campaign.
2) Measurement. Can it really be measured in anything other than sales?
I love the post because it touches upon a criteria that clients can use to distinguish between Social Media Experts.
You know, I think I’m in the content business.
You probably are too, it’ a big industry. It’s that thin line where our business cousins intersect and scrap for clients. In fact, it’s the industry that crushed public relations, SEO, copywriting and social media.
The content business is good. It’s competitive, sure, but it’s growing. Almost anyone that has a campaign to run, needs some content for it. Leaflets, websites, press releases, social media, it’s all good content.
“How do I get my hairdresser onto the first page of results for Cheltenham?”
“Why is my website not working?”
“How can I get journalists to write about our charity gala?”
Content, content, content!
It’s a deceptive business, content. Many would have you believe that creating content is easy, and they are right. The tricky part is attracting people to that content. Your content needs to form part of a larger movement than transcends you. It needs to stand for something. Bob Dylan was a terrible artist, but formed the core of an important movement. That’s perhaps the best way to think of us, we’re movement facilitators.
A major part of blogging is thought leadership. When you share useful advice you become an expert, and experts are in demand.
As such, agency bloggers are happy to discuss how to score hits, how they are using new technology for their clients and an array of others topics, like recruiting methods. Indeed, they’re happy to share everything except how to pitch for new clients.
That makes sense. We’re all great big collaborators on the internet, striving to make the world of marketing and PR a better place. A rising tide lifts all boats. But sharing secrets about winning competitive pitches, with the very agencies you could be pitching against, is madness.
Or is it?
Is their an advantage to being perceived as an expert on pitching? Isn’t it about time their was a decent discussion about how agencies are pitching for new business? Are you more likely to be invited to pitch if you’re perceived as an expert on pitching? Once you share a pitching tactic, doesn’t it force you to raise the bar even higher?
I don’t know, but I’d love to hear some opinions. Is it ok to discuss pitching?
I don’t think anything is more fun in PR than brainstorming. For starters, the food is great. You have a variety of biscuits and doughnuts to nibble on and, if you’re really lucky, chocolate!
There is a lot written about how to brainstorm ideas. The common rules include: don’t criticise ideas – just come up with better ones, be clear about the problem you need to solve to begin with, and set strict time limits for coming up with that idea.
But where does your inspiration come for great ideas come from. I’ve found, more so than anything else, that my ideas have come from the most eclectic mix of sources possible. This ranges from Supermarket Sweep, Thomas Crown Affair, a video of a kitten on YouTube and new twists on successful campaigns I’ve heard about in other countries. There’s a lot to learn from the success of others.
So from which wells do your ideas spring from? Anything especially bizarre?
Half of all UK small businesses fail within the first three years, 80% fail within the first five years.
That’s a statistic I’ve heard fairly often. Which would be fine, if it were true. Only it isn’t.
8% of businesses fail to survive more than one year, 28% cease trading within three years and about 40% fail to survive more than four years. *
Mark Pinsent recently noted anti-alcohol lobby groups increased statistics about French drinking habits to suit their cause. It became accepted knowledge. So I wonder who was trying to sell small business consultancy/services to double this statistic?
Now if journalists checked their facts, they would have discovered this mistake and this rumour wouldn’t have spread (Cue: Churnalism).
Anyone else curious about drug-related deaths, online piracy levels or the threat of terrorism?
* Statistics i’ve discovered doing my dissertation.
I sincerely hope that no marketing agencies out there were using ‘views’ as the measurement of success for a YouTube video.
Now stats for videos are available. Clients can demand to see how many people are watching the video (not just repeated views) and where those people are from.
You weren’t just getting everyone in your agency, and their families/friends to watch it were you?
On the positive side, those that are producing great viral videos, now have plenty more data to analyse.
Brian Clark drops a real humdinger of a question.
Is it to start your marketing campaign yourself? If you want people to join your Facebook group, is it ok to get your friends to join first – you know – make it look popular?
If you want people to participate in a UGC campaign, do you and your friends create the content at the beginning?
If you want your article to rise up the DIGG charts, do you persuade all your friends to DIGG it?
If you want your blog to appear popular, do you write a few anonymous comments to get the conversation going?
How far can this go? If you want to have a bestseller, is it ok to buy enough copies to make the bestseller list in the first place?
I know a lot of people that would advocate all these. They will do anything so long as they succeed for their client. It might work once, it might work twice, it might even work every time you do it.
However, in the long run, surely the time is better spent understanding why your target audience wont participate in the first place?