Stakeholder type |
Specific person(s) |
Category |
Value |
How |
Who |
Direct Management |
Your boss |
Engage |
Member satisfaction;
Looking smart;
Return generated |
Major return milestones in meetings. Irregular updates via graphic format in email she can share/forward. Regular chats in office sharing latest member stories |
You + your team members |
Community Members |
Most active
|
Engage |
Personal efficacy; group identity |
Irregular emails to highlight personal progress/give more access.
Solicit opinions frequently.
Create insider group to share regular updates/solicit ideas. |
You |
Direct Management |
Your boss’ boss |
Engage |
Generating more profit than the sales team |
Regularly solicit opinions. Major milestones in email format (to forward). Irregular updates in person (when we meet in corridor) |
Your boss + mutual friend at same level |
Senior Executives |
Director of marketing |
Engage |
Promotion potential. No. of people reached.
“Integration” |
Major milestone updates sent to boss to share showing people reached compared with other channels. Irregular updates via email list showing integration with new channels and help needed to improve this. |
Your boss |
Senior Executives |
CEO |
Keep satisfied |
Look innovative |
Collect feedback from key customers/trade press for boss’ boss to share.
Major milestone updates to share with board on innovative approach. |
Boss’ boss /key customers |
Senior Executives |
CFO |
Keep satisfied |
Best use of funds |
Clear financial comparisons in spreadsheet. Milestones to be shared by friends. |
Friends in the finance department |
Community Members |
Veterans/ volunteers
|
Keep satisfied |
Sense of power/ influence/ being respected |
Milestone update written by senior exec or CEO.
Invite to special event to share irregular updates. |
You |
Colleagues |
Team members |
Keep satisfied |
Saves time. Makes their team look good to others in the organization. |
Team success email sharing milestone update /thank yous. |
You/your boss |
Colleagues |
IT/Tech |
Keep satisfied |
Not another waste of time. |
Milestone thank you note to IT for their help and how it contributed to the project. |
Your boss |
Community Members |
Regulars |
Keep informed |
Group success. |
News post updates on important information/ mailing list highlight latest community successes. |
You |
Colleagues |
Marketing/ PR |
Keep informed |
Generates a great return.
Taking credit. |
Irregular updates in senior meetings highlighting how the marketing department helped the community succeed. |
Your boss |
Vendor |
Platform vendor |
Keep informed |
Case study to attract other clients.
Long-term contracts. |
Irregular updates on progress. Quotes they can use. |
You |
Peers in the field |
Community professionals |
Low |
Success stories and tactics they can use. |
Pitches to speak at relevant events and emails to trade press with interesting community factors. |
You |
Community Members |
Lurkers |
Low |
Access to more information. |
Monitor |
You |
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