Once you have collect this data, you can estimate the total figure invested in the community thus far. For practical reasons, we strongly recommend amortizing one-time costs over the lifespan of the investment. If, for example, a typical community platform is updated every three years, you might wish to spread the cost every three years.
We have included the combined list of costs below:
|Technology costs |
(all hardware and software costs associated with developing and hosting the community platform)
|One-time costs |
|Cost of staff||One-time |
|Process Costs||One-time |
(% of fixed overhead costs)