While some internal communities have the specific goal of saving time, others have the more explicit goal of improving performance. An online community can improve the performance of staff by better sharing of best practices, coordination, and specialization in individual roles.
Online communities improve staff performance with better best practice sharing, coordination and role specialization
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However, there is no clear performance metric other than overall employee productivity ratios.
For example, it is possible to measure the revenue generated per employee or costs incurred by employee and compare this figure by the number both before and after the community. This is simply revenue generated by the organization (or a specific group) divided by the number of employees within the organization.
Another option is to use costs incurred by the organization divided by the number of employees within the organization before the community and then after the community. However, both of these methods are very blunt tools by which to measure very specific improvements. Instead, we need to isolate and identify specifically which outcomes we expect to improve and measure those outcomes.