The aloof god-like figure is archaic. I attended an internal training session for organizations participating in online communities last year. It included gems such as;
The aloof god-like figure is archaic. I attended an internal training session for organizations participating in online communities last year. It included gems such as;
This is a collection of my favourite and most popular posts from the last six years. It should give you a great overview about both
About a year ago we introduced something we had been working on for years, our online community lifecycle. The lifecycle was based upon Iriberri and Leroy’s initial
Do you know how most people become professional community managers? They drift into it. They get reassigned from another department, it’s added to their list
Sign up to the newsletters of other communities. How do they appear in your inbox? Do they look like this? Do any of these inspire
We underestimate the costs of a community that doesn’t buzz. A lifeless community hurts you financially. At the low end, you can spend a few
The name for the book, Buzzing Communities, was fairly obvious. But what does a buzzing community look like? There are three elements: 1) High levels
I say this to every organization I work with. It’s the first rule. The response is usually muted (or negative). Yes, you can succeed without
Communities for start-ups tend to take one of two approaches. The first approach is the most common. The community manager is hired to manage the