Results for "online community manager"

We’re excited to announce the dates for the Autumn semester of The Pillar Summit’s Professional Community Management course. The semester will run from September 24th –

Someone's going to get upset, no matter what you do. The people that are upset will be vocal about it. The happy people will keep quiet.

If you only have 1 hour a day to spend managing a community, how should you spend it? This is not an ideal situation. It

Summer is coming up. If you haven’t read many community books, here is a list that will help you get started (in order of priority

The identity of a community is directly connected to its narrative. A narrative is the big picture. It’s how everything connects. It’s the past, present,

There is a process from maturity to mitosis that needs to be initiated by the community manager.  If you’ve done your job right, at some

I’ve enjoyed following Premier Farnell’s Element14 community for a while. It’s an example of how a great online community can be done. I’m often surprised by

This post always bugged me. It summarized a lot of bad job descriptions into a widely-linked article.  There are four tenets to professional community management,

Optimizing the platform (the user experience) is part of the community manager’s role which tends to get overlooked. Once it’s developed, most people leave it.