In the Facebook Effect, David Kirkpatrick shares a memorable tale about the introduction of Facebook's news feed. Members hated it. They repeatedly said so. It
In the Facebook Effect, David Kirkpatrick shares a memorable tale about the introduction of Facebook's news feed. Members hated it. They repeatedly said so. It
If you’ve just launched a community, you will spend the bulk of your time inviting people to join and prompting them to participate. Your role
Someone bothering the community should be banned or suspended. That’s simple enough. If the individual creates new accounts or otherwise continues attacks on your community,
What’s the purpose of the reward? What will be different after you issue the reward? A good reward scheme identifies a desired outcome and creates
It’s better to discuss the dream of your community, than dwell too frequently upon specific actions it takes. How will the world be different in
This is a quick reminder. I'll be in Australia this week speaking at Swarm Sydney. You can learn more about Australia's first community management conference,
Communities are based around a strong common interest. Will the number of people interested in your community’s topic rise or fall in the future? A
What can you do that an intern with a few weeks training can’t do? If you spend your time welcoming members, removing spammers, responding to
A recent client is frustrated with the community development process we co-created. She’s fed up of messaging dozens of people every day. She’s tired of