Paying People To Answer Questions

I was speaking recently to a community leader whose company had begun paying members a small reward to answer questions within the community.

The results have been interesting.

On the downside, volunteer superusers (who were also invited to join the gig program) are upset at being cast aside and have begun causing a ruckus.

On the upside, the speed of response and the number of questions receiving answers has increased significantly. Members are getting faster answers which are more likely to resolve their problem.

But the answers are less warm and friendly than before.

However, member satisfaction ratings within the community have increased since the program began. The speed and quality of an answer trumps the warmth and friendliness of the answer.

I think this shows two things. First, there are still plenty of ways to do community and avenues to explore. Second, every decision which improves one aspect of a community causes challenges elsewhere. The magic is knowing which trade-offs make the most sense for you.

Comments Off
©2021 FeverBee Limited, 1314 New Providence Wharf, London, United Kingdom E14 9PJ FEVERBEE

We’d like you to join us.

We’re a group of community professionals who push each other to the cutting edge of our work. Every day we share our experiences, highlight new expertise, and push one another to become the best community builders we can be.

The day you join, you’ll get access to 1000+ practical tips, dozens of resources, and unlimited access to the top experts in our space. You’ll also get to see how we go about building a community amongst our own audience.

It takes just 30 seconds and doesn’t cost a thing.

CLICK HERE AND JOIN FEVERBEE

Level Price  
ALL COURSES $750.00 per Month.
Select
Community Development Program $1,100.00 per Month.
Select
Director of Community $8,770.00 per Month.
Select
Community Accelerator (founding members) [monthly] $25.00 now.
Select
Community Accelerator (founding members) [annually] $250.00 per Year.
Select
Community Accelerator and FeverBee Intelligence [monthly] $45.00 per Month.
Select
Community Accelerator and FeverBee Intelligence [annually] $450.00 per Year.
Select
Full Community Upgrade (Large Enterprise Only) [monthly] $750.00 per Month.
Select
Full Community Upgrade (Large Enterprise Only) [annually] $7,600.00 per Year.
Select