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Learn how to approach your community strategically.
If you’re trying to develop a non-support community, invest in someone with GREAT community skills. This is someone terrific at initiating and sustaining discussions, persuading members to make great contributions, and forging connections between members. If you don’t do this, the community won’t succeed.
Most employee communities are struggling with low engagement and limited knowledge sharing. We can change that with an 8-step process.
Most brand communities are transactional. Members come when they want answers to questions and leave when they get them. They don’t want to engage with the brand or be connected to others. It’s time to focus our strategies on that.
A new role is emerging for a rising number of community professionals—the role of community architect. It’s a support function that enables other departments to build thriving communities.
A detailed analysis of the top six community enterprise platforms to determine which platform is best for which use cases.
How can you drive growth if you have an existing community program? Discover a process to make it work for oyu.
The approach you take to launch a community in the 2020s depends on two things; the size of the audience and the type of community you’re trying to launch.
The idea that you should host your community on a ‘platform you control’ is a couple of decades old now. But the reality is there’s no such thing. Here’s a better way of thinking about it.
This year will be different from any past year of community building. Long-running trends have finally caught up with us. It’s time to adjust and adapt.
