• Home
  • Services
    Our Services

    Strategy

    Get a comprehensive community strategy

    Platforms & Migration

    Select, migrate, and design your community platform

    Intelligence

    Measure and prove your value

    Training

    Develop a world-class community team

    Subscribe by email

    Get regular insights by email

    Subscribe
    Our Work
    Methodology
    Featured
    Build Your Community
    Click to buy
    The Indispensable Community
    Click to buy
  • Resources
    Resources

    Blog

    Browse our latest insights

    Webinars

    Access free lessons

    Browse Great Examples

    Get inspiration from top communities

    Compare The Top Community Platforms

    Score the major platforms against the community model you are building

    Books

    Published by us and recommendations

    Subscribe by email

    Get regular insights by email

    Subscribe
    best practices

    Creating Successful Community Strategies

    Learn how to create a successful community strategy from scratch

    Calculate ROI

    Discover how to prove ROI

    Superuser Programs

    Nurture top members

    Beginners' Guide To Community Management

    Get quickly up to speed on the basics.

    Strategic Community Management

    Learn how to approach your community strategically.

    featured blog posts
  • Case Studies
  • Insights
Contact

Login

Author: Richard Millington

You Don’t Need A Big Community ROI Figure, You Need a Legitimate Figure (Case Study)

You Don’t Need A Big Figure To Get Support, You Need a Legitimate Figure

Use This ‘Quick And Dirty’ Method To Prove Community Value

If you want to prove the value of your community, but have limited time, access to data, and no in-house data team, use the Community-Driven Impact Score

Stop With The Engagement Gimmicks (and solve the real Problem!)

Engagement gimmicks never solve the real problem. At best, they give you a blip of activity. To sustainably drive more engagement, you need to solve the real problem.

We’re Probably In A Community Recession

We’re probably in the middle of a community recession – this presents unique challenges and opportunities  

Benchmark Your Community: The Results Will Be Invaluable

If you want to make better decisions, create a better strategy, and track progress, benchmark your community against a comparable group of other communities.

Beyond Onboarding: How To Really Improve The Community Experience

Most onboarding fails due to clutter. Simplify navigation, remove noise, and focus on personal outreach, events, and digest emails for real impact.

Community Narcissism: Counter-Intuitive Truths About Enterprise Communities

Most community teams overestimate their importance. Members want quick answers, not deeper engagement. If your community isn’t thriving, it’s time to rethink your assumptions.

Do You Need to Spend Six Figures On A Community Platform?

Enterprise community platforms cost hundreds of thousands of dollars. Do you really need to spend that much money when inexpensive options exist?

Out Of Date Discussions Are Becoming A Big Problem

Outdated discussions become a bigger problem over time. Create a process to archive low-value discussions, update key ones with fresh insights and clearly label older posts with warnings about their age.

Services
resources
books
Buzzing Communities
Click to buy
The Indispensable Community
Click to buy
sitemap

Subscribe for regular insights