Month: October 2021

It’s tempting to post broad questions which are easy for most members to answer. In theory, this should increase participation. In reality, it tends to

A session is the duration of a visit to your website/community. If you leave and come back later, that counts as a new session. I’ve

Better To Be Community-Driven Or Community-Powered? It’s more important to be powered than driven by a community. In community driven, members drive the behaviors of

…is no-one thinks they’re being a jerk. They think they are: Being funny and irreverent. Responding fairly to provocation. Doing what they’ve seen other members

One of our clients is building private communities in a very technical and highly regulated field. Our research noted two contradictory themes. The first was

An acquaintance asked me to look at a business case he was building for his community recently. His goal was to win over two colleagues

I was honoured recently to join some of the smartest marketers I’ve ever met who put together a brand marketing degree with CXL. The full

Recently there seems to be a surge in requests for various types of community training for different community stakeholders. This seems to be matched by

A short reminder, read your community platform’s release notes. Subscribe and sign up for them if you can. I’ve lost track of the number of