Month: November 2011

…Because you’re a non-profit.  …Or because you have difficult stakeholders. …Or because you have a unique product. …Or because you work in the B2B sector.

[vc_row][vc_column][vc_column_text]One of my favourite examples of a successful online community is The Student Room. The Student Room gets a lot right. Lets examine a few

A community manager should cultivate positive relationships with top members in the community. These relationships provide the community manager with a great deal of influence

In the Facebook Effect, David Kirkpatrick shares a memorable tale about the introduction of Facebook's news feed. Members hated it. They repeatedly said so. It

If you’ve just launched a community, you will spend the bulk of your time inviting people to join and prompting them to participate. Your role

Someone bothering the community should be banned or suspended. That’s simple enough. If the individual creates new accounts or otherwise continues attacks on your community,

What’s the purpose of the reward? What will be different after you issue the reward? A good reward scheme identifies a desired outcome and creates