Everyone Managing A Support Community Should Watch This
Last week, Microsoft hosted one of the best community presentations I’ve seen.
The presentation covers the growth of the Microsoft Answers community, shares how the community suffered a budget cut but increased satisfaction, and covers some of the most innovative approaches to ensuring high response rates and tackling translation challenges I’ve seen in a while.
Everyone managing a support community should watch this (hint: skip the first 7 minutes)
And yes it’s hosted on LinkedIn because, well, it’s Microsoft.