Last week, Microsoft hosted one of the best community presentations I’ve seen.
The presentation covers the growth of the Microsoft Answers community, shares how the community suffered a budget cut but increased satisfaction, and covers some of the most innovative approaches to ensuring high response rates and tackling translation challenges I’ve seen in a while.
Everyone managing a support community should watch this (hint: skip the first 7 minutes)
And yes it’s hosted on LinkedIn because, well, it’s Microsoft.