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I’m Sorry

Richard Millington
Richard Millington

Founder of FeverBee

The words and structure of apologising to a community is pretty easy.

  1. You begin with an unqualified “I’m sorry, I screwed up”
  2. You admit the harm you caused (if you’re not sure, speak to some members and find out).
  3. You explain why you did what you did (this isn’t a justification, it’s simply an explanation).
  4. You identify what you will do to make sure it doesn’t happen again.
  5. Then you live up to the promise.

The hard part is having the courage to take responsibility for apologising in the first place.

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