Description
This resource takes you through the key questions you need to answer to create an effective concept for your community. It provides guidance on how to answer these questions and the implications.
- Our Services
Intelligence
Independent research, benchmarks and platform reviews
Diagnostic
Know where your community stands
Transformation
Launch, migrate or reset your community
Optimisation
Measurement and experiments, every month
Academy
Courses, cohorts, workshops and books
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- Resources
Blog
Browse our latest insights
Webinars
Access free lessons
Browse Great Examples
Get inspiration from top communities
Compare The Top Community Platforms
Score the major platforms against the community model you are building
Buzz Report 2026
Our analysis of the top 13 community platforms
Books
Published by us and recommendations
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best practicesCreating Successful Community Strategies
Learn how to create a successful community strategy from scratch
Calculate ROI
Discover how to prove ROI
Superuser Programs
Nurture top members
Beginners' Guide To Community Management
Get quickly up to speed on the basics.
Strategic Community Management
Learn how to approach your community strategically.
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