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FeverBee Diagnostic

Get a complete analysis of where your community stands before trying to fix it.

Let us undertake a complete review of your entire community ecosystem to understand:

  • how healthy it is
  • its impact upon the business
  • where your members actually are and what they want
  • which strategic direction you need to take
Book a diagnostic
Not sure what you need? Try the Strategy Finder →
Why start here

We Help Clients Uncover The Real Problems They Need To Solve

For many organisations, the challenges seem the same. Engagement is down, the platform contract is up for renewal, or an executive is asked what the community is for now that the company has an AI plan. Don’t jump into solutions without undertaking a full analysis first.

Common Challenge 1

Engagement is down

Falling activity can mean search traffic has dried up, members have moved to Slack or Reddit, or members have turned to LLMs to answer questions. Each needs a different fix.

Common Challenge 2

Should we migrate platforms, and to where?

If a renewal or migration decision is coming up, you need to know whether to stick with what you have, move to a similar platform, or move to something else entirely. That depends on what stakeholders need and how those needs are changing.

Common Challenge 3

Leadership wants an answer on AI

You need to explain where community fits into your organisation’s AI strategy. This answer depends on what knowledge your community creates that nothing else in the company can match.

What you get

A Comprehensive Analysis Of Your Community Today

The diagnostic evaluates your community against our best practices, against what members need, against our ROI standards and our benchmarks, and data from over 370 organisations.

1

Health and impact scorecard

Response rates, time to first answer, contributor retention and content quality, benchmarked against comparable communities. Then what the community changes: call deflection, retention, satisfaction, product feedback that ships.

This is where your targets should have come from.

2

Member research

A survey and interviews with your members. What they came for, what they got, and where else they go for it. This is usually where the surprises are.

Members rarely want what the org assumes they want.

3

Stakeholder interviews

Eight to twelve conversations across support, product, marketing and leadership. We find out what each of them needs the community to be, and where they disagree.

The disagreements are the strategy problem.

4

Ecosystem and platform fit

Where your members actually gather (LinkedIn, Reddit, Discord, Slack, your forum), what the current platform does well and badly, and whether it fits the community you should be running.

We do this before any renewal conversation.

5

Content and AI readiness

How much of your knowledge base is stale, duplicated or contradictory, and how usable it is for your organisation’s AI tools. This is the audit teams most often skip.

Your AI team will ask for this eventually.

The recommendation

Which of the five strategic options the evidence supports, scored on a rubric you can defend in the room, and what to do first.

See the five options
How it runs

This Evaluation Typically Takes 4 To 6 Weeks

01

Kickoff

We agree the questions, get access to platform and business data, and schedule the interviews. One week.

02

Research

The member survey goes into the field, the interviews run, and the platform and content audit gets underway. Two to three weeks.

03

Analysis

Everything is scored against the benchmarks. Where the evidence is thin we say so, rather than fill the gap with opinion.

04

Readout

A written report, a scored rubric and a working session with your stakeholders on the recommendation and what happens next.

Proof

A Diagnostic Creates Executive Buy-In

370+

organisations in the benchmark set

4 to 6

weeks, kickoff to readout

5

strategic options scored

8 to 12

stakeholder interviews

Electronic Arts came to us knowing their platform strategy needed to change. The diagnostic showed the question was a strategic one, and the recommendations went to their executive leadership team with immediate buy-in.

“

“Rather than handing us a generic strategy, they took the time to understand our players, internal teams, platform ecosystem, and business and regulatory constraints, and helped us translate that complexity into a focused set of strategic choices and recommendations that got immediate buy-in from our Exec Leadership Team.”

Jessica Collins, Sr. Product Manager Community, Electronic Arts

“

“FeverBee is an investment that’s well worth your ROI. If you want to deliver the best you can for your community, FeverBee can give you a clear plan to do that. FeverBee has a track record of success.”

Chris Catania, Head of Community, Esri

Start With The Evidence

Tell us what you think is wrong. We will tell you whether a diagnostic is the right first step, or whether you already know enough to act.

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