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FeverBee Transformation

For the community decisions you can't afford to get wrong.

Launching from zero, moving platforms, resetting a strategy that has stopped working, or fitting the community into your organisation’s AI plans. We run the research, make the case, build the plan and stay while it is implemented.

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The Problems We Are Built For

Transformation engagements are for decisions with a long tail: the ones that lock in your costs, your members’ experience and the community’s standing inside the organisation for years.

Launching from scratch

Geotab had a fast-growing customer base, four audiences with different needs, and no community. We interviewed 30+ stakeholders, researched the members, ran the platform selection and wrote the launch plan. It went live on stage at Geotab Connect.

Migrating or resetting the platform

Vendors are consolidating, pricing changes mid-contract and teams are being pushed into migrations they did not plan. Migrations fail in the details: data, redirects, field mapping, member trust. We have run them on every major enterprise platform.

A stalled strategy, or an AI mandate

Engagement is falling, the old playbook no longer matches how members behave, and leadership wants to know what the community is worth to the AI roadmap. We help you choose one of the five strategic directions and win the argument internally.

What an engagement includes

Research, Decision, Plan, Implementation

Every engagement is scoped to the problem, but the parts are consistent. You get all of them, not a deck and a handshake.

1

Stakeholder buy-in

Ten to thirty-plus interviews across the organisation. On the Geotab launch we met 30+ stakeholders and built CEO-level support before anything was designed. You cannot do this by email.

Support at the start is support at launch.

2

Member research

Surveys and interviews with members and the people you want as members. At Geotab this showed members wanted information access, not social bonding, which changed the whole design.

We design for what members need most.

3

The decision rubric

Whether it is a platform choice or a strategic direction, we score the options on a weighted rubric you can defend to procurement, finance and your executive team.

It is a documented choice, not a clever opinion.

4

The plan

A roadmap with owners, timelines and measures: onboarding journeys, operating structure, playbooks, budget and platform configuration, at the level of detail your team can execute.

It is detailed enough to start on Monday.

5

Implementation alongside you

We stay through launch or migration: vendor management, testing, and the first ninety days of measurement. We do not run the community for you. Your team does, with us on the call.

We are there weekly until it is live and measured.

Not sure it needs a transformation?

Some problems need a diagnostic first. Some need an afternoon’s advice. Tell us the situation and we will say which.

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How we work

Research First. Guesswork Never.

01

Research

Stakeholder interviews, member surveys and interviews, and an audit of the platform, the content and the data.

02

Analysis

Your community benchmarked against the health and impact data we hold from 370+ organisations.

03

Decision

A scored rubric and a documented choice, presented with you to the people who need to approve it.

04

Delivery

The plan, then the doing. We are in the weekly calls until the community is live, migrated or reset, and measured.

Proof

What A Transformation Looks Like

95%

answer rate

30k+

support calls deflected

$2M+

in cost savings

87%

customer satisfaction

Geotab’s community, built with FeverBee from scratch and named among the most significant events in the company’s 20-year history.

“

“Following FeverBee’s strategy we have thousands of answered questions and millions of dollars of savings for our support team. Our goal is to provide an effortless support experience, which we absolutely have done.”

Genevieve Bouchard & Erik Rutten, Geotab

“

“FeverBee came in at a pivotal moment for our team, when we knew our community platform strategy needed to evolve but needed an experienced partner to help us step back, challenge our assumptions, and define a clearer path forward. FeverBee’s work genuinely lit a fire under us.”

Jessica Collins, Sr. Product Manager Community, Electronic Arts

Tell Us The Decision You Are Facing

Launch, migration, reset or AI. We will tell you whether we can help and what it would take.

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