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The latest insights on community strategy, technology, and value by FeverBee’s founder, Richard Millington

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Connecting With The Ecosystem

Richard Millington
Richard Millington

Founder of FeverBee

You live in an ecosystem where your members might ask a question in your community or on a dozen or more other channels.

It makes far more sense to connect and support that ecosystem than fight it.

The Microsoft Azure community (below) is a great example.

Don’t compete with your customers, support them wherever they will go.

Encourage your members to ask and answer questions on different platforms.

Automatically complete the tags for them to ask questions on each platform.

Assign badges and offer congratulations for members who answer questions on any platform which suits them.

You get far more value from supporting and integrating with your ecosystem than fighting against it. Consider designing a similar homepage for your community.

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