Technology Consultancy

We can guide you through the process of developing a community platform.

We can select the platform, negotiate the best rates, design and implement the platform, and optimize your platform for search, gamification, and the perfect user experience.

Our Technology Services

Platform Specification
and Selection

Let us guide you through the entire process of scoping your community platform requirements, selecting a platform, and negotiating with vendors.

Design and
Delivery

Get help implementing your community platform and designing your organization’s specific requirements.

Migration
Management

Ensure you migrate from your previous platform without losing members, precious community data, or current search traffic.

SEO and
Optimization

Optimize your community platform to rank highly in search engines and bring in the maximum possible number of community members.

Platform Specification and Selection

Platform selection is one of the most crucial decisions an organization can make on behalf of itself and its community. There are a myriad of options on the market that suit every type of budget, scale, development need or functionality that your community may need to flourish and grow.

FeverBee are platform agnostic, meaning that our primary goal is to listen carefully to the needs of our client and make clear and reasoned recommendations with no hidden agenda.

We have strong contacts and experience with almost every platform on the market today, and understand that matching the platform to the specification is paramount to ensure success.

We take time to learn about your budget, talk through your desired features and resources, and provide expert advice on which platforms we believe would be worthy of consideration.  Once we’ve helped you decide, we can make an introduction for you and, if required, handle the entire setup and/or migration. We can provide ongoing support to help manage, optimise and grow your space.

“We’re fortunate to have several platform experts on the team, who cover everything from forum based platforms to full-blown large enterprise community platforms to household name social collaboration tools.”

Todd Nilson, Director of Community

Actions and Deliverables

  • Key feature identification and recommendation
  • Vendor outreach
  • Matrixed comparisons of key platforms (we’ll help you to narrow the field to a manageable few)
  • Regular milestone check-ins to provide one-to-one guidance and support during the process
  • RFP creation and process recommendation
  • Key summary and vendor recommendation document

Design and Delivery

Once you’ve chosen your platform, it’s vital you consider how to customise your new technology to adhere to organisational branding and leading user experience principles, and to create a destination where the community can feel at home. Understanding how to optimize the experience for your users is the next step.

No platform arrives out of the box to perfectly fit your mission, design, feature priority and user needs. This fact demonstrates just how unique and special your community is and why time is needed to finesse the design.

FeverBee have one of the leading UX and design teams in this space, and will work alongside you on everything from the user onboarding process, messaging, house style and signposting, to development and back-end support.

Time spent in this area brings its own rewards. When new visitors arrive at the community, every process, look and feel needs to be carefully and skillfully harnessed to build confidence and desire to become a member. Investment in the platform alone is often cannibalised by missing this crucial next step. FeverBee can help you complete the jigsaw and create a home, not a platform.

“We’re fortunate to have several platform experts on the team, who cover everything from forum based platforms to full-blown large enterprise community platforms to household name social collaboration tools.”

Todd Nilson, Director of Community

Actions and Deliverables

  • Complete platform audit and list of quick win and long term optimisations
  • Full new user onboarding walkthrough
  • Alignment of platform to brand guidelines and house style
  • Homepage setup and call to action (CTA) guidance
  • Technical support and optimisation, including working with your existing team
  • Notification and messaging support
  • Activation and optimisation of key features
  • Support with delivering of sandbox, launch and live builds

Migration Management

Your community has been active for a while, but the platform is creaking under the strain. Perhaps it’s no longer supported and has left you rudderless, perhaps it’s simply archaic code and construct which you’ve outgrown, or perhaps you’re simply ready to embrace an upgrade and want to see what your options are.

FeverBee have worked with all types of platform, from bulletin boards through to heavyweight enterprise builds looking to move for a variety of reasons. We understand the sheer weight of the prospect.

Our agnostic stance allows us to source from whole of market, coupled with direct contacts with almost every platform vendor out there today.

We take time to learn about your current setup, where the pain points and opportunities lie, and what you are looking for in a new home. We consider your budget and user needs, and can not only help with messaging and setting member expectations, but can manage the full migration process for you.

“Our platform experts have seen just about every permutation of platform migration and understand both the human and technical considerations that are required to make migration a success.

The journey is as important as the arrival.”

Todd Nilson, Director of Community

Actions and Deliverables

  • Key feature identification and recommendation matching
  • Vendor outreach
  • Matrixed comparisons of key platforms (we will help you to narrow the field to a manageable few)
  • Regular milestone check-ins to provide one-to-one guidance and support during the process
  • RFP creation and process recommendation
  • Key summary and vendor recommendation document

SEO and Optimisation

Communities often do very specific things and aim to help people with specific needs and interests. SEO is a vital tool in your armoury to ensuring that when the question is asked, your community appears front and centre at the exact moment people need to find you.

No organisation that values external community should ignore the raw power that effectively harnessing SEO can bring. Having a clear strategy, trained staff, and robust platform means nothing if people cannot find you. A platform that meets the very best web and experience standards works alongside SEO to drive your ranking and trust skywards.

SEO isn’t an unfathomable mystery but it requires expertise and experience to drive exposure and traffic to the right place. It’s not enough to employ generic SEO specialists.

FeverBee combines a heavyweight, proven approach to search ranking with an understanding of how people looking for communities search, find and stay. You’ll be amazed how quickly we can move that needle in the right direction.

“It’s not unusual for an organization to have a community they have invested time and money into that is underperforming or underutilized. The community may have become unfocused, left to stumble into the wilderness, or lacking a clear and unified sense of direction and objectives.

This is a common scenario for us – the good news is you are not alone in your challenges.

Darren Gough, Director of Client Services

Actions and Deliverables

  • Full SEO review and recommendations
  • Optimisation audit with 15 key measures to show where weaknesses exist
  • Projections for ranking and searchability improvement based on testing phase
  • Regular milestone check-ins to provide one-to-one guidance and support during the process
  • Full handling of development path, or we can work alongside your existing team