Author: Richard Millington

There’s a lot of conflicting advice about the future of communities. So let’s review the major trends, the five major strategic options, and how to decide which you should select.

How we help clients solve one of the most common challenges facing owners of large, mature communities
(and why the most common advice is misguided!)

If your community doesn’t appear in support search results, both your customers and your community are losing out.

AI is finally moving beyond pilots in enterprise communities. As major platforms roll out real features, clear patterns are emerging in how AI is actually being used—and where the real value (and risk) lies next.

AI is finally moving beyond pilots in enterprise communities. As major platforms roll out real features, clear patterns are emerging in how AI is actually being used—and where the real value (and risk) lies next.

Many organisations have allowed their communities to decay in the question for increasingly higher levels of engagement and participation.