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Author: Richard Millington

Join ‘AI Ready’ Communities – Our 12 Week Peer Group Program

AI is finally moving beyond pilots in enterprise communities. As major platforms roll out real features, clear patterns are emerging in how AI is actually being used—and where the real value (and risk) lies next.

Bad Community Hygiene Is Starting To Cause Big Problems

Many organisations have allowed their communities to decay in the question for increasingly higher levels of engagement and participation.

Now Would Be A Bad Time To Close Your Forum

Forums are about to become far more valuable at the exact moment many organisations are considering shutting theirs down.

Every Community Professional Should Master The Skill Of Persuasion

The success of many communities depends on community professionals’ ability to persuade their members to perform the behaviors they need. We need to master these skills.

Mapping The Enterprise Community Professionals’ Domain of Knowledge

Is there any innovation happening in the enterprise community space? Here are the ideas which are driving the community sector forward.

Focus Communities On Immediate Needs (if you want engagement)

Why do so many noble and well-intentioned community initiatives struggle to attract much attention? It’s because the community isn’t a priority.

Engagement Is Declining In Many Hosted Communities – Should We Be Worried?

How do we survive an era when Google is turning off the taps and engagement is declining?

You Don’t Have A Declining Traffic Problem, You Have A Measurement Problem

Many enterprise communities think they have a search traffic problem. In reality, they have a measurement problem. Google is surfacing more answers directly in search results, meaning members still get value without visiting your site. Here’s how to measure these “ghost deflections” and prove your community’s true impact.

The Vibe Matters: Why Do So Many Communities Look Like Relics From The 00s?

Why do so many enterprise communities look like relics from the 00s?

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