Why Aren’t Members Asking More Questions?

May 25, 2020 ,,Comments Off on Why Aren’t Members Asking More Questions?

A client wants members to ask more questions in the community.

Before suggesting tactics, you need to get to the source of why aren’t they asking more questions.

The best thing to do is interview 5 to 10 members and build out a table like that below which finds out what information members needed, where they went for that information, and why they did or didn’t ask in the community.


(click here if image doesn’t show)

Do you notice how valuable these insights are?

We now know not only the types of discussions and content we might create in the community (vendor list, a ‘review my effort’ area, list of examples, trouble-shooting), but also the resistance members have about asking questions in the community.

We know people feel intimidated about having their name attached to a question so we can add and promote a ‘post anonymously’ feature. We can create a button where members could email their questions to the community manager to post.

We know the community is great for questions where there are a ‘variety’ of responses (e.g. examples) so we can promote that as the main call to action to ask a question. It’s the best way to get the most responses.

We can also run a short email series campaign encouraging members to give feedback on each other’s work and remove the self-promotion stigma.

If you want more questions, find out why members aren’t asking questions first. What questions do they have, where do they ask them, and why don’t they use your community. The insights will be invaluable.

Comments Off
©2023 FeverBee Limited, Apartment 2410, 251 Southwark Bridge Road, London SE1 6FN England FEVERBEE

We’d like you to join us.

We’re a group of community professionals who push each other to the cutting edge of our work. Every day we share our experiences, highlight new expertise, and push one another to become the best community builders we can be.

The day you join, you’ll get access to 1000+ practical tips, dozens of resources, and unlimited access to the top experts in our space. You’ll also get to see how we go about building a community amongst our own audience.

It takes just 30 seconds and doesn’t cost a thing.

CLICK HERE AND JOIN FEVERBEE

Level Price  
ALL COURSES $750.00 per Month.
Select
Community Development Program $1,100.00 per Month.
Select
Director of Community $8,770.00 per Month.
Select
Free Trial - Accelerator Program Free.
Select
Community Accelerator (founding members) [annually] $250.00 per Year.
Select
Community Accelerator and FeverBee Intelligence [monthly] $45.00 per Month.
Select
Community Accelerator and FeverBee Intelligence [annually] $450.00 per Year.
Select
Full Community Upgrade (Large Enterprise Only) [monthly] $750.00 per Month.
Select
Full Community Upgrade (Large Enterprise Only) [annually] $7,600.00 per Year.
Select