Month: November 2021

Too often we move or evaluate platforms based upon a specific feature (or set of features). I’ve seen organisations demand specific features such as: Ability

After this post, a few folks shared examples of their own feedback forms. I especially like this one from Geotab’s (a former client) feedback hub.

Here’s my favourite way to test the viability of a feature; pretend it’s already live. If you’re planning on launching a new group, category, ideas

I’m noticing in a few client communities recently that the community manager (and members) often don’t structure their questions to get the best (or most)

Several of the product managers I’ve met with over the past few years disdain ideas submitted by members. The problem isn’t that an idea is

I quite like the simplicity and ease of use of FitBit’s survey (hosted by Getfeedback). This question alone gives you invaluable insights into what benefits

If you want to test an idea or build some initial traction, social media tools are great channels. You can create a group, hashtag, host

Me and 312 others spent 30 minutes staring at a human shadow and listening to unclear, muffled, audio. It undermined the entire presentation the community

If you’re managing a community on life support (i.e. there’s only a blip of activity when you generate the activity), it’s hard to optimise your