Month: October 2020

It’s painful to lose members of your community team. But don’t compound the pain by trying to do the same things with fewer people. You

The best way to respond is with compassion and gratitude to the member who raised the criticism. Thank them for their viewpoint and for caring.

We recently looked at a large dataset of several dozen communities to determine if the time to first response influenced the odds of someone participating

Nick writes about the role of experts in communities of practice (although the post is appropriate for any kind of community). He also shares this

Paid membership sites often follow a similar arc. First, you realise that converting just 5% of your 10k audience into paying members (say, $25 per

This abstract reminded me of a recent project. Over the summer, we worked with a community team that spent just over 40% of their time

One problem with chasing engagement metrics is they simply can’t rise forever. At some point it levels off. And then what? Worse yet, engagement comes

We recently put together a proposal for launching a superuser program. The recipient seemed hesitant about spending [x] amount on a program to foster a

There are plenty of ways to make a new community unique. You can make it exclusive and invite only. You can target a particular vertical