Month: August 2020

I’ve been thinking about this tweet. Content is king, but format is queen. Your content can be great, but if its not easy to consume,

If you’re managing a community, there’s a natural pressure to try and create a destination where friendships are forged and people feel like they can

I like that KTN shares its community strategy with members. Sharing your strategy with members instead of just a broad vision statement changes things. It

You’ve probably seen reaction videos before. Fans of Game of Thrones might like this: Or you might’ve seen this one: Or you might’ve seen one

Everyone has weaknesses. You might be so accustomed to yours that you a) don’t either notice them or b) deny they are weaknesses. Here’s some

Community strategists, directors, and moderators are great. But the one essential role for every community is the ‘in the trenches’ community manager. This is the

A while back, WordPress buried a small joke deep within their terms of service.   If you clicked the link, you would (bizarrely) see a

The easiest way to lose the trust of your community is to make a false promise. False promises often originate in times of stress. Members