Month: January 2020

UPDATE: CLICK HERE TO DOWNLOAD OUR COMMUNITY MEMBER JOURNEY.   On Feb 24, we’re relaunching our community strategy course. During this course, I want to

Imagine you had a button you have to push every few hours or something really bad might happen (Lost fans rejoice!). You can still go

A client was recently tasked with trying to figure out how much time prospective members would have in their upcoming community. This is a fool’s

It’s slightly ironic that the same people who ignore every digest email are often committed to sending as many as possible. Digests serve a simple

We want to raise the skill set of community professionals around the world. As part of this mission, I’m excited to relaunch our two community

Colleen Young has the best hands-on engagement skills I’ve seen. You can browse down here to see her incessantly great contributions to Mayo Connect. In

Showing which questions have a ‘best answer’ or ‘accepted solution’ is a big commitment. If you aren’t committed to individually marking ‘best answers’ at the

If you have a ‘general’ discussion category (remember topics are better), you can expect 50% or more of members to use it when asking a

A rising share of high-quality discussions today occurs in small, private, groups. These are often hosted on WhatsApp, Telegram, Slack or another mobile-friendly channel. The