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Month: August 2016

Collaboration Workflow Problems

Most collaboration problems are workflow problems. An organisation tries to force employees to use tools outside of their regular workflow. The employees rebel. This ends

Your Collaboration Score

Would you rate yourself as a good collaborator? Do you understand the unique value you bring to a project? Do others agree? Do you resist

Leave The Best Discussions To Last

My colleague Hawk lives in New Zealand. She’s usually participating in our community when most members are asleep. At the beginning of each day she

Don’t Bury Community Success In Monthly Metrics

Visiting a client 3 years ago, the community manager complained about a lack of support. The numbers had been moving in the right direction for

Persuasion, Statistics, And Your Boss

If you’re wondering what metrics to collect and how to display them, here’s a simple rule. If your boss is asking you for data to

Putting The Community First…As Long As It’s Profitable

In my mid-teens, I spent a lot time at The Playing Fields. The Playing Fields was a video gaming cafe in London. The Playing Fields

Meetings Where Everyone Shares What They’re Working On

At the UN, we had a weekly staff meeting. 20+ people would cram themselves into a room and share what they’re working on that week.

Knowledge-A-Thons

Imagine a colleague learnt a technique that would save her 12 minutes per day (or one hour per week). That adds up to 48 hours

The Problem With Tracking Just One Metric

I once hired a copywriter to increase a client’s newcomer to registered member conversion rate. It was a (expensive) test. The copy he produced was

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