Over-Communicating and Under-Communicating

Have a clear open-communication policy with your community members

Going back to yesterday. Once the relevant health authority issued a health advisory not to drink the water, people began to wonder over the next two

Brain-Eating Amoeba In The Water Supply

My wife and I spent last week in New Orleans. At one restaurant the waiter (too) calmly informed us there were brain-eating amoeba in the water

Going Beyond Thank You, Changing Member Behaviour

How to change member behaviour

Every time a member makes makes a great contribution to any type of social group, you have an incredible opportunity to increase the quantity and

Why Your Community Isn’t Growing (And How To Get Unstuck)

How to grow your online community and get unstuck.

When you first begin to manage any online community, your day probably involves posting discussions, replying to posts, creating content, and welcoming new members. That’s

The Unfortunate Business of Lying To Members Every Day

Last year we worked with a community manager in the most dire of situations. Her product was bad, they couldn’t fix it, and the community

Keynote At HigherLogic Super Forum (Oct 21 – 22)

There are many reasons to host an event. The best is when you have something urgent issue to discuss (usually a problem to tackle). The

Focus On Growing The Positive, Not Reducing The Negative

At a conference this past week, dozens of mobile personal hotspots were interfering with the event’s wifi connection. The organisers repeatedly asked attendees to close their

What Makes Groups Turn On Their Leaders?

Think of any power structure where a leader sits on the top. The leader rules for as long as her rule is considered legitimate. That

Using Social Psychology In Online Communities (new video)

social psychology hacks

Sign up to FeverBee SPRINT this week. Prices will rise again on Thursday. It’s so important that we master the psychology behind our work. It’s the

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