Month: February 2015

We can break into four categories: 1) We join groups where we know existing members. We get an invite from our friends and we join. 

I recently removed a comment on CommunityGeek. It didn’t violate any rules or user guidelines. We didn’t receive any complaints about it. It just felt

If a member is highly active, they’re already highly motivated. You don’t reinforce their motivation by offering rewards and recognition, you undermine it. Worst still,

Some people have to be right all the time. Some people have to be right some of the time. Others rarely feel the need to

Following from yesterday.  Think about this for a moment. Which organisations invest the most in their community? Who can you think of that does a

Many startups claim to serve the community yet extract the maximum income from each member.  They solicit advice, share information and control with members so

Reading most community job descriptions, you’d be forgiven for thinking the authors weren’t sure exactly who they wanted. Ben warns about hiring an exec from

Compiling the agenda for an event is something of an art form. You have to first establish the most important topics in your field that your

A few years ago, we did a survey that asked community professionals what existing communities they participated in. The results were illuminating. About 90% of