Anointing Future Stars

This Guardian article outlines how Radio 1 decide what music the show will play. Given Radio 1's audience, they're essentially anointing the next music stars

How To Calculate The ROI Of Customer-Service Communities

If you manage a large, customer-service based community, calculating the ROI is a challenge.  The common approach is to measure the number visitors, questions asked,

Two Platforms To Watch

Pay close attention to Discourse and Moot. Both are simple, clean, lightweight, well-integrated, upgrades on traditional forum-technology. Both prove that organizations don’t have to spend

What Happens When Communities Grow Larger?

Dave highlights this post by Rob Seaton. Rob believes communities decay as they grow larger. I’ve included his summary below.  The development of trust and

Unintended Consequences Of Incentives

StackExchange writes about the perils involved in reputation and collaborative wiki creation. It’s hard to ask people to put a lot of effort into creating

Which Discussions Are Most Interesting?

“there was nothing in the community that was interesting to me” This why most people don't participate.  So what’s interesting to me? There seem to

Changing The Behaviour Of A Community

The bigger a community gets, the more disruptive members you will have. That’s the law of averages. Some people will be disruptive. You can remove

Offsite Activity

This is a common question: "My members won't interact on the site.They interact via e-mail but refuse to use our super expensive, brand new, feature-filled, community site."

Creating New Behaviors

It should have happened the other way around. First there should have been a significant increase in social capital. We should have seen most trust

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