Month: April 2013

When you reply to a fun, closed, question on Facebook it doesn’t affect you on a deep level. It doesn’t increase your connection to the

In our quest to help people build better communities, we’re once again expanding our team. This time we’re looking for an advocate of best practices,

It’s difficult to initiate a discussion with someone new. What do you talk about?  This is as much true online as it is in person. 

Resist the urge to tackle a big goal when you launch a community. Big goals take time, they're hard to achieve, and you're likely to

If you’re looking or a few immediately useful actions, here are 50 that might help. 1)   Create an area that caters to newcomers to the

Employers want a community manager that can effectively guide them through the entire process of building and managing a community as quickly, cheaply, reliably, and

You can get everything right, and be tripped up by the minutia. Compare, for example, these two approaches: Hi Susan, My name is Richard Millington,

In the rational model, members keep participating until the costs (the time needed to participate) outweighs the benefits (good information). In practice, this isn’t the

Split a group of people into three random groups. Call one group the best, another group average, and the final group the worst.  Within a