Year: 2011

It's easier to embrace your user's behaviour than try to change it.  If members want to talk about a specific topic, create an area of

Mixing various social media, online groups, customer lists into one place might make it easier to manage, but it ruins the unique identity of a

Does anyone care if the group reaches 10,000 members? It’s an arbitrary number designed by our quaint use of the decimal system. Is the community

People get upset when you claim Facebook is a bad community platform.  But the case is compelling. Lets look at some figures.  Of Coca-Cola’s 34

Ultimately, when the great tide of novelty recedes, it’s only members that have built relationships with each other that remain. They keep coming back to talk

Look at GovLoop’s online community.  At the top are these blog posts:   They’re clearly not getting a good response..  Why have something which is

Major issues help unite a community. They provide a source of activity and a reason for new members to join.  Identifying, promoting and escalating these

The goal of the community manager is to continually progress the community through the community lifecycle. By progressing the community through the lifecycle you maximise

There is a big difference between platforms where it is difficult to get your data out and platfoms where it is impossible to get your