Month: December 2010

Mumsnet has interviewed two former prime ministers. Threadless rented a van and went travelling around the country to meet its members. I think a good

…why do you think you can engage the members you don't have?

People love to talk about themselves. Aside from the oversharing eccentrics, this is generally healthy. Self-disclosure increases activity in your online community. I think your

There is, put simply, only one book I would demand a community manager has read. It was first published in 1937 and has sold almost

Fast growth usually leads to lots of inactive members. Great if you want to brag to your boss and colleagues about how many people have

Are you working on your community awards for 2010? It’s an easy event that can be added to your community’s history, increase levels of participation,

If you’re developing a community where you want members to do something, say, generate ideas for your organization, you’re going to stumble across social loafing.

Christmas is an unmissable opportunity to start some fun, off-topic, conversations which all of your members can participate in. These are the sorts of conversations

Don’t call your community MyProduct. Names are important. They’re symbols members rally behind. They should be something emotive, cool and representative. Nothing screams dull corporate