Community Strategy Insights

The latest insights on community strategy, technology, and value by FeverBee’s founder, Richard Millington

Welcome Pack

Richard Millington
Richard Millington

Founder of FeverBee

Why not automatically send out a welcome pack to new members (digitally of course). You might include the following:

  • Community guidelines. A good list of how to get involved in the community and make a lot of new friends.
  • Latest monthly newsletter. Include a monthly newsletter detailing the latest drama. Be sure there is an element of conflict in there. Include links to the latest topical discussions and voting polls.
  • Community History. Include a good history of the community, how it started, topical issues and major events in the community’s timeline.
  • Profiles of top members. Who are the A-list members? Profile them.
  • Etiquette, Language and Running Jokes. What should newcomers be aware of when they join the community? What is the common etiquette, unusual use of language and running jokes?
  • Upcoming events. What are the upcoming events members can participate in? Why should they be excited?
  • Suggestion box. Include an e-mail address where members can send in their suggestions.

If you run a really small community, you might consider sending out these details in a proper, physical, welcome back.

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