Community Strategy Insights

The latest insights on community strategy, technology, and value by FeverBee’s founder, Richard Millington

Support Tickets and Data

Richard Millington
Richard Millington

Founder of FeverBee

The Vanilla blog points us to some interesting customer support data:

  • The average support employee can handle 21 tickets per day.
  • The average response time is 7 hours and 4 minutes.
  • The average resolution time is 3 days and 10 hours.

If the goal of your community is solely to provide support to customers, these are the metrics to beat.

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