Support Tickets and Data

June 3, 2021 ,,Comments Off on Support Tickets and Data

The Vanilla blog points us to some interesting customer support data:

  • The average support employee can handle 21 tickets per day.
  • The average response time is 7 hours and 4 minutes.
  • The average resolution time is 3 days and 10 hours.

If the goal of your community is solely to provide support to customers, these are the metrics to beat.

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