Should You Automatically Close Old Discussions?

It’s fairly common to automatically close discussions after they have gone a few weeks (or months) without a response.

The benefit of this is it keeps the community fresh.

It’s tiring to see newcomers responding to discussions that haven’t received an update in several years. The common case is the member arrives via search to an outdated post, tries the advice provided, and points out it no longer works.

If the discussion was closed for new posts, that’s a good indicator that it’s out of date (or the matter is ‘settled’). It would also encourage the newcomer to create a new post that might solicit more recent, up-to-date, information.

The downside of this approach is you’re likely to get a lot more repeat discussions on the same topic. It can be exhausting for members to repeatedly answer the same questions.

So, what’s the best option? In most cases, it’s usually best to close discussions that haven’t received a new update in several weeks. For extremely large communities where repeat questions would be a problem, it’s probably best to try and have ongoing, definitive, threads (and up-to-date knowledge-base articles), which members can reply to.

Comments Off
©2022 FeverBee Limited, Apartment 2410, 251 Southwark Bridge Road, London SE1 6FN England FEVERBEE

We’d like you to join us.

We’re a group of community professionals who push each other to the cutting edge of our work. Every day we share our experiences, highlight new expertise, and push one another to become the best community builders we can be.

The day you join, you’ll get access to 1000+ practical tips, dozens of resources, and unlimited access to the top experts in our space. You’ll also get to see how we go about building a community amongst our own audience.

It takes just 30 seconds and doesn’t cost a thing.

CLICK HERE AND JOIN FEVERBEE

Level Price  
ALL COURSES $750.00 per Month.
Select
Community Development Program $1,100.00 per Month.
Select
Director of Community $8,770.00 per Month.
Select
Community Accelerator (founding members) [monthly] $25.00 now.
Select
Community Accelerator (founding members) [annually] $250.00 per Year.
Select
Community Accelerator and FeverBee Intelligence [monthly] $45.00 per Month.
Select
Community Accelerator and FeverBee Intelligence [annually] $450.00 per Year.
Select
Full Community Upgrade (Large Enterprise Only) [monthly] $750.00 per Month.
Select
Full Community Upgrade (Large Enterprise Only) [annually] $7,600.00 per Year.
Select