Making Your Community More Responsive

December 7, 2011Comments Off

Does your community have a low level of responsiveness?

Are there a large number of discussions with a small number of replies?

Do members have to wait a long time to receive a reply to a discussion?

There are a few simple tips to increase responsiveness.

  • Ensure every discussion receives a reply within 24 hours. You need to work hard or have volunteers to do this. 
  • Create a weekly list of unanswered questions/toughest questions.
  • Bump popular discussions towards the top of the community, let weaker discussions slide.
  • Proactively recruit experts to take responsibility for certain topics. If someone makes an excellent contribution to a discussion, ask if s/he would like to be responsible for responding to discussions on that topic. 
  • Guide contributions with a list of topical issues newcomers might want to make a post about (and topics not to initiate a discussion about)
  • Recruit members/groups with a particular interest in a specific topic.
  • Write content about discussions taking place ("Mike asked a tricky discussion about ….")
  • Promote discussions through social media channels with links back to where members can reply. 

This isn't comprehensive, but it should be a good start.  

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