Learning From Craig
I wonder how many people would want to be a community manager if they knew that this wasn’t far off.
He was going through emails in his inbox, then responding to questions in the craigslist forums, and hopping onto his cellphone about once every ten minutes.
Calls were quick and to the point “Hi, this is Craig Newmark from craigslist.org. We are having problems with a customer of your ISP and would like to discuss how we can remedy their bad behavior in our real estate forums”.
He was literally chasing down forum spammers one by one, sometimes taking five minutes per problem, sometimes it seemed to take half an hour to get spammers dealt with.
He was totally engrossed in his work, looking up IP addresses, answering questions best he could, and doing the kind of thankless work I’d never seen anyone else do with so much enthusiasm
p.s. How often have you tried to stop spammers by contacting their ISP?