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Include The Answer Within The Response

Richard Millington
Richard Millington

Founder of FeverBee

One sure-fire way to annoy people who ask questions is to send them somewhere else to get answers.

Don’t do this. If someone asks a question in your community, don’t just link to the answer, provide the answer. Go to the FAQ or page content if you need and take the time to adapt the answer for them.

Be as detailed and as specific to their question as possible. Make sure the recipient has the greatest possible chance of getting the right answer.

If you need to ask clarifying questions, ask them. Just don’t send them somewhere else.

In every interaction you’re either drawing someone closer into you and the community or driving them away, you choose.

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